Terms and conditions

WWW.THE-BURNING-TREE.COM

PRELUDE

The present Sales Terms and Conditions regulate relations between TRADE-ACCENT Limited Co. with a capital of 8 000,00 Euros (The registered office is located at Junta de Montes Street Nº46, 46117 Bétera, Valencia, Spain, page V-171059, folio 836/388, entered  1/2016/14357,0, with tax identification number  B-98830060) called “TRADE-ACCENT S.L” and, what is more, any individual or legal entity who makes a purchase through www.the-burning-tree.com, from now on  “The Client”.

The present conditions are addressed to the consumer with full legal capacity and a minimum age of 18 years, or in case of a minor, with parental consent to place an order.

The current Conditions are written in English.

SUBJECT MATTER OF THE CONTRACT

The present Sales Conditions define the contractual relationship between TRADE-ACCENT S.L. and the client as well as the conditions applicable conditions for all orders from the website www.the-burning-tree.com .

The sales order is a commitment from the customer and implies the full acceptance without any reservations of the terms and conditions set out in this legal notice.

These Sales and Conditions prevail over any other General or particular conditions that have not been explicitly accepted by TRADE ACCENT S.L.

TRADE ACCENT S.L may modify, at any given time and without prior notification, the content of these General Sales Conditions. In this case, the conditions applicable are those in effect at the date the order is placed. 

DESCRIPTION OF THE MERCHANDISE PROPOSED

www.the-burning-tree.com is offering fashion jewellery and fashion accessories products. All the products are handmade in Europe.

All the products offered are described and included in the catalogue published on our website www.the-burning-tree.com.  Each item has a detailed description and photograph.

The photographs are as real as possible and enter the contractual field. We inform the clients that we cannot ensure perfect similarity.  The colors of the products shown on the site may not correspond exactly to the actual colors due to the web browser, the computer screen or technical support used.

PRICE

The prices displayed in the catalogue are public retail prices in Euros and include applicable VAT percentage that applied to the product in Spain the day the order is placed. Any percentage change may be factored into the price of the product.  TRADE-ACCENT S.L. reserves the right to modify prices at any time, bearing in mind that, the price is the catalogue the day the order is placed is the only applicable. Prices shown do not include shipping costs.

The prices displayed in the private catalogue for professional customers are wholesale prices in Euros and exclude any applicable VAT percentage. Those prices are not including the shipment cost.

ORDER

Purchasing procedure

The Client who wishes to purchase a product must:

- Complete the identification form indicating all requested information and provide client number if they have one.

-Complete the online order form, entering all the product references.

-  Verify order and confirm 

-Make payment in accordance with outlined conditions

-Confirm order and payment. Order confirmation constitutes acknowledgement and acceptance of the current Sales Conditions, renouncement to the purchaser’s own General Sales Conditions or other. Both the information transmitted and the recorded order will be the proof of purchase. Order confirmation represents the acceptance and approval of the transaction. TRADE-ACCENT S.L will e-mail the order confirmation to the Client.

Customer’s responsibility

TRADE-ACCENT S.L. will not be held responsible of information entry or transmissions errors which could lead to not receiving confirmation and/or product.

Availability

TRADE-ACCENT S.L. undertakes to ship goods within the limits of the available stock. In the event that an item that is not available, TRADE-ACCENT S.L.  will reimburse the corresponding amount within 15 days after payment.

Professional Clients

To beneficiate of our competitive wholesale prices, the professional client must buy a minimum of 50,00 Euros per order, applicable VAT percentage and shipment cost not includes.

The professional client must apply for his personal wholesale account activation before being able to place any order. The form to apply for the Wholesale account is available in the PROFESSIONAL REGISTRATION section.

IF NOT SATISFIED YOUR MONEY BACK

The customer may return the merchandise within 14 working days, calculating from the day of the delivery. The client may do so without penalty and with no obligation to provide justification. They only need to pay for return shipping. TRADE-ACCENT S.L. agrees to reimburse the client within 15 working days calculating the day the goods are returned to TRADE-ACCENT S.L.

PAYMENT TYPE

Payment is required at the time of ordering.

Payments shall be made by credit or debit card, bank transfer or Paypal. TRADE-ACCENT S.L. has adopted the protocol of SSL (Secure Socket Layer) so that the program codes the information before it is sent. Furthermore, message transmission is protected against unauthorized outsider access.

The credit or debit card information is introduced in a secured page and this transmission is made under Secure Socket Layer protocol.

The authorized credit and debit card are: MasterCard, Visa and Maestro.

TRADE-ACCENT S.L does not store card numbers in its computer servers.

SECURITY

Trade-Accent S.L. is responsible of all the operations made on the www.the-burning-tree.com e-shop. To avoid any unauthorized data access, www.the-burning-tree.com is using a controlled access process and encrypting mechanisms. To identify the controlled access, the client allows Trade-Accent S.L. to have access to the corresponding data.

To avoid any unauthorized access to the information transmitted by electronic canal, all the trading process involving the introduction of personal data information will be transmitted under Secure Socket Layer Process (HTTPS://).

DELIVERY

Delivery  process

Goods are delivered to the address indicated on the order.

Purchased goods may be delivered anywhere in the following list countries: Spain, Balearic Islands, Canary Islands, Portugal, Belgium, Czech Republic, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, United Kingdom,

Estonia, Greece, Romania, Slovakia, Cyprus, Denmark, Bulgaria, Finland, Ireland, Latvia, Lithuania, Sweden, Malta, Switzerland, United States.

TRADE-ACCENT S.L.  undertakes to prepare the order in a three working days delay. The delivery to the client is estimated for peninsular Spain in five to seven working days and for the rest of the listed places in seven to ten working days.

In case of delivery delay or unavailability of an item, the client will receive an email notification from TRADE-ACCENT S.L. and will be provided with a new date and/or else, will be offered a similar available item.

Shipping charges

Retail clients:

In Spain, prices include shipping by post office for all orders equal to or above 30 Euros (VAT not include).
In the rest of Europe, prices include shipping by post office for all orders equal to or above 40 Euros (VAT not include).
In United States, prices include shipping by post office for all orders equal to or above 60 Euros (VAT not include).

For detailed information about the shipment cost, please refer to the “Retail clients shipment cost” section.

Professional wholesale clients:

In peninsular Spain, prices include shipping for all orders equal to or above 100 Euros (excluding VAT and shipment). A fixed amount of 4,90€ (excluding VAT) will be charged for all amounts less than 100 Euros (excluding VAT and shipment). For the shipment cost of the others listed delivery places, please refer to the “Professional clients shipment cost” section.

Tracking delivery

Orders can automatically be tracked on our supplier’s website with the tracking number provided by email once the order has shipped from TRADE-ACCENT S.L.

WARANTY

All products of the seller are guaranteed 30 days. In the case of lack of conformity, the client may request delivery of new goods or a complete refund of their money. Returns must be shipped by mail to the following address: : TRADE-ACCENT S.L.  Calle Junta de Montes Nº46  46117 Bétera, Valencia, España within 30 days of shipment.

A copy of the invoice as well as a return request provided by TRADE-ACCENT S.L.  must be included, whatever the problem.

The present guarantee covers only those items with a manufacturing defect recognized by TRADE-ACCENT S.L. Articles that are returned used, deteriorated, soiled or original labeling will not be accepted.

RESPONSIBILITY

During the online sale process, TRADE-ACCENT S.L. is not bound by an obligation of means. They cannot be held responsible for problems of Internet use such as data loss, computer viruses, equipment failure or other unintentional problems.

INTELECTUAL PROPERTY

All elements of the web page www.the-burning-tree.com are and remain the exclusive intellectual property of TRADE-ACCENT S.L. .

Nobody is authorized to reproduce, to exploit, to rerun or to use in any way, albeit partially, the elements of the webpage. This includes sound and visual archives, including underlying technology. Any simple bond or by hypertext is strictly forbidden without the express written permission from TRADE-ACCENT S.L. .

DATA OF PERSONAL NATURE

TRADE-ACCENT S.L. collects the client’s personal information for the processing of orders, invoicing and business relations.

The Customer is obliged to provide correct data during registration (communicating false information is against present General Sales Conditions) and thereby authorizes TRADE-ACCEBT S.L to collect and use this information.

TRADE-ACCENT S.L. is the only one who possesses the client’s information. The Client may exercise his or her right of access, rectification, cancellation and opposition with respect to such data by writing an email or sending an online message to Customer Service of TRADE-ACCENT S.L.  Calle Junta de Montes, 46  46117 Bétera, Valencia, Spain, indicating, name, surname, address, email and possible Client reference number.

ARCHIVES

TRADE-ACCENT S.L  stores purchase orders and invoices made on a reliable and durable medium that may be issued as proof. The computerized records of TRADE-ACCENT S.L. shall be considered, between parties, as evidence information, orders, payment and transactions.

APPLICABLE LEGISLATION

The present General Conditions will be governed by the Spanish legislation. In case of disagreement on grounds of substance and/or form, Spanish courts will be the only competent.

CONTACT / AFTER SALES SERVICE

If you wish to contact us, our Customer service is always ready to help on our web “contact”.

You may also reach us by phone at +34 644736078.